Video Interaction

The Video Interaction module enables interactive communication in a digital meeting room. A waiting area is available before the start of the activity, enabling optimal preparation. The video and audio transmission enables direct contact between organizer and customer. During the interaction, an intuitive dashboard provides access to all relevant information and functions. The organizer has access to the master data and can view and enter notes.
eDetailings can be presented and consents and sample requests can be collected using the customer's digital signature.
For interactive communication, the module enables the sharing of screen content between organizer and customer. Once the interaction is complete, the customer can provide an evaluation and feedback that helps to optimize future conversations. All information is automatically stored in an activity in the background.