Support

A service e-mail (service@ysura.com) is available for processing service requests in connection with the standard services and for accepting and evaluating reported faults. The ysura service department can be reached by customers via this e-mail during normal business hours at the headquarters in Munich.

User questions in connection with the standard services must always be coordinated and clarified in advance with the customer's internal contact person (first-level support).

Only if clarification cannot be achieved there should the ysura service team be consulted (second-level support).