Intelligence Engine

Flexible mapping of individual processes in CRM - for maximum control, efficiency and transparency.

The BPMN process engine embedded in CRM enables model-based mapping, control and automation of individual business processes directly in the system. Based on the BPMN 2.0 standard, company-specific processes can be flexibly designed and seamlessly integrated into existing modules.

In Event Management, for example, multi-level approval processes can be individually configured and adapted to internal approval guidelines. In Order Management, the order status can be flexibly modeled and precisely adapted to customer-specific requirements - for example, to map special checking, approval or shipping processes.

The BPMN engine ensures clear process logic, better traceability and greater automation, which significantly increases efficiency and transparency in day-to-day operations.

Functional Scope

  • Modelling of individual business processes according to the BPMN 2.0 standard

  • Seamless integration into existing CRM modules such as Event and Order Management

  • Configuration of multi-level approval processes (e.g. in Event Management)

  • Mapping of customer-specific order processes (e.g. status, review and approval stages in Order Management)

  • Automated process execution and status tracking

  • High flexibility in adapting to company-specific requirements

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