Computer Telephony Integration (CTI)
Telephony and CRM combined - smarter communication, better documentation.
The CTI Standard Connector seamlessly integrates your CRM with existing telephone systems (Computer Telephony Integration, CTI) and enables more efficient customer communication. Incoming calls are automatically identified, relevant customer data is displayed directly in the CRM and calls can be made from the system at the click of a button. In addition, call logs and call notes can be recorded automatically, ensuring complete documentation.
Functional Scope
Integration with existing telephone systems
Support for common CTI standards and providers
Automatic caller identification
Click-to-dial - start calls directly from the CRM
Call logging of all incoming and outgoing calls
Call history for documenting phone calls
Call notes can be stored in the CRM
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