Computer Telephony Integration (CTI)

Telephony and CRM combined - smarter communication, better documentation.

The CTI Standard Connector seamlessly integrates your CRM with existing telephone systems (Computer Telephony Integration, CTI) and enables more efficient customer communication. Incoming calls are automatically identified, relevant customer data is displayed directly in the CRM and calls can be made from the system at the click of a button. In addition, call logs and call notes can be recorded automatically, ensuring complete documentation.

Functional Scope

  • Integration with existing telephone systems

  • Support for common CTI standards and providers

  • Automatic caller identification

  • Click-to-dial - start calls directly from the CRM

  • Call logging of all incoming and outgoing calls

  • Call history for documenting phone calls

  • Call notes can be stored in the CRM

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