The yRoom can help you to maintain lines of communication with your customers.

March 13, 2020

Stay in contact with your customers and continue getting your message across, despite COVID-19 travel restrictions and without the risk of spreading or contracting an infection.

Munich, March 13, 2020 - ysura’s yRoom can help pharmaceutical companies keep in touch with their customers (HCPs) on a personal level, despite the current travel and visiting restrictions that have been imposed due to the COVID-19 outbreak.  Using the new ysura video conferencing and eDetailing platform, the yRoom, companies can continue engaging with their customers during this time of disruption.  

The yRoom is not a classic screen sharing tool.  It provides an interactive platform for the sales representative and the HCP to have a personal dialog.  The yRoom offers different experiences for the customer and presenter, each being optimized for their specific needs.  It supports the presenter with access to their CRM data and existing processes, such as remote eDetailing, and the customer with a slimmed-down interface free of distractions.  In contrast to widely available screen sharing solutions, it is designed to assure that only files approved by Medical Affairs are shown to the HCP.  Additional processes can be added as required, such as sample requests, GDPR-compliant consent collection, and automatic documentation of that activity in the existing CRM system.

The yRoom knows know bounds.  It is available on any device using a modern browser, and without requiring any software or plug-in installation.  

Why is the yRoom so successful?  The advantages to ease remote communication speak for themselves:

  1. Platform-independent solution, can also be used stand-alone
  2. No installation of software or plug-ins necessary for either the presenter or the HCP
  3. Works in a browser on every device (even on smartphones and iPads)
  4. Integrated in ysura CRM, Salesforce and Veeva (automatic documentation of the call in the existing CRM)

ysura now offers its customers the free use of the yRoom for remote communication for 6 months.  If you are not a customer yet, the yRoom can be implemented as a stand alone solution on short notice.

ysura means innovation
ysura offers software solutions to the pharmaceutical market, including Sales and Marketing Optimization, Customer Relationship Management (CRM), Activity Planning, Consent (opt-in) Management, Multichannel Marketing Campaigns, Order Management, Sample Management, Key-Opinion-Leader Management and Augmented Video Conferencing. All Modules can be integrated in and to a CRM and can also be used as a Stand-alone Solution.

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